Social networks have become more than just a place to share photos - they are the new shop window. Increasingly, products are offered on Instagram, TikTok or Facebook, and orders go through messages. Simple, fast and no headache of setting up an e-shop. But there's a "but": if you're selling, it's a business. And there are clear rules for business. What are they? - Egidijus Kieras, attorney at AVOCAD, answers .
Not registered? That doesn't mean you're not an entrepreneur
According to the lawyer, if you offer goods or services on a regular basis, advertise, accept payments and ask your customers for a delivery address, you are a businessman. It doesn't matter whether you are trading as a small partnership, a limited liability company or as a natural person. If you meet the criteria of an entrepreneur, you are also subject to the requirements.
What is a must for every social media marketer?
Whether you find customers through Reels or Story, you need to ensure compliance with the law, for example:
- Before the product is sold, provide the consumer with information about the product and its price,
- who you are (name, title, contacts),
- explain how the consumer can return the goods,
- exercising the buyer's right to withdraw from the purchase within 14 days (in the case of a non-food item or individual product)
- have at least a simple privacy policy if you collect any information (e.g. email, address);
- inform you about the dispute resolution procedure.
Lawyer Egidijus Kieras stresses that even through Instagram posts, it must be clear to the buyer what they are buying, from whom and under what conditions.
Under the EU Consumer Rights Directive and Lithuanian law, e-commerce on social networks is not "special" - it is subject to the same rules as any other e-shop. And if you're still collecting customer names, phone numbers or addresses, welcome to GDPR territory.
"The Data Protection Inspectorate has repeatedly fined small businesses for collecting customer information without any clear policy or consent. And no, 'send us a message' is not a sufficient form of consent or contract," says the lawyer.
What are the real risks?
Sellers often say: "I'm too small to be of interest." But according to Kier, any dissatisfied buyer can complain. This could lead to an inspection by the Consumer Rights Protection Authority, possible fines or even blocking of the account for violations. You may also have to answer personally if you are not a legal entity.
Taxes are another risk. If you haven't registered your business, you could also face the IRS.
"Doing business through social networks is not a 'grey area'. The law has long since caught up with practice. The sooner you realise this, the less likely you are to move from consumer comments to the eyes of the Consumer Protection Authority and the Tax Inspectorate," warns an AVOCAD lawyer.
The question is - what if I just sell clothes on Vinted? Is that also considered a business?
The answer depends on the scope and systematicity. According to Egidijus Kieras, the one-off sale of a second-hand jumper is not really a commercial activity. However, if you sell a lot, on a regular basis and for profit, it can already be considered a business. In this case, there is an obligation to register the activity, to comply with consumer protection and data processing rules, and to declare income.
The Court of Justice of the European Union has clarified that even a natural person can be considered a "seller" if he or she regularly sells goods via an online platform, even if they are second-hand. Therefore, it is not what you sell, but how often and for what purpose.