Future costs due to construction defects: how to justify and recover?

Imagine hiring a contractor with the expectation of a quality result, but ending up with defective work, extra costs and an unresolved problem. The contractor does not remove the defects and you have no choice but to save yourself. Is it possible to get your money back in such a situation - even if the extra costs are yet to come?

Viktorija Dubovskienė, an attorney at AVOCAD, explains when a court can award future damages and what is the most important thing you need to prove in order to ensure that your interests are not unprotected.

In such a situation, the Court of Cassation has pointed out that civil liability usually applies when the injured party has already suffered actual damage, for example, when it has already incurred relevant costs.

However, there may be cases where the fact of damage is obvious or easy to prove, and it may take a long time to calculate the exact amount of damage. In such cases, your interests may be affected if your financial situation is not good and you need the money immediately.

Lawyer Viktorija Dubovskienė explains that in such cases, the court can assess not only the damage already suffered, but also the future damage. If there is a reasonable likelihood that the damage will occur, the court may award a specific amount of money, periodic payments or oblige the debtor to otherwise provide compensation for the damage. Both the Civil Code and the case law apply the realistic probability test to future damages, which means that the occurrence of the damage must be highly probable.

"The most important thing is that the future costs are necessary to repair the damage (e.g. defects in the work)," she stresses. Estimating future damages is used when the loss has not yet occurred but can be expected, or when estimating the amount of damage may take time. In such cases, it is important to prove that the damage will actually occur. This is often done on the basis of specialist calculations or models that allow the potential size of the loss to be predicted.

In contrast, where compensation is claimed for damage that has already been suffered, it must be clearly demonstrated that the damage has already occurred and can be accurately calculated. However, this is not enough: both for future and for existing damages, the amount of the damages must also be substantiated: it must be shown that all the costs claimed were (or will be) necessary and reasonable.

"This interpretation is based on the fact that civil liability is not meant to punish - it is meant to compensate. Therefore, damages are awarded to the extent necessary to restore the person to the position he or she would have been in if the damage had not been caused," explains Ms Dubovskienė, referring to case law. The case law of the Supreme Court of Lithuania stresses that the most important thing is fair compensation for damages. This means that the actual amount of the damage must be established when settling disputes. If less than the actual damage is awarded, the victim's rights remain partially unprotected. If the award is higher, the injured party is unjustly enriched at the expense of the debtor. In both cases, the principle of justice is violated.

If you haven't yet actually incurred all the costs needed to remedy the defects in the contractor's work, it doesn't mean you have no right to claim for these future costs. It is important that these costs are necessary, unavoidable, realistically foreseeable and easily justified, for example on the basis of professional valuations or market prices.

However, as lawyer V. Dubovskienė points out, it's not enough to have signed a contract or to have made certain payments. In order for the court to award future damages, it is necessary to prove both the reality of the damage itself (that it is unavoidable) and the necessity and market value of the costs of repairing the defects.

For example, if the amount of future costs quoted is more than three times the value of the repairs estimated by the experts, the court may consider that the amount quoted is not in line with the true market situation. Similarly, if the projected costs relate to solutions or implementations that are completely different from the original ones, they may be disallowed as they do not relate to material defects in the works.

It is therefore important to assess whether the costs claimed are really necessary and reasonable, and whether they relate directly to defects in the work and not to additional or substantially new work, before going to court.

Golf season kicked off with a thrilling AVOCAD tournament and festive mood

The new golf season was officially opened at TheV Golf Clubin Vilnius on Saturday. On this occasion, the season opening tournament on behalf of AVOCAD Law Firm attracted golfers from all over Lithuania.

"Golf and law have a lot in common - both are about strategy, precision and patience. We are happy to be part of this community and to contribute to the creation of traditions of active, quality leisure in Lithuania," said Egidijus Langys, Managing Partner of AVOCAD, at the tournament opening.

"The season opener is always special for us as we celebrate the return of golf to the fields and courses together with the community. We are happy to see the growing culture of golf in Lithuania and the increasing activity of players," added Egidijus Baleišis, the CEO of The V Golf Club. According to him, this course is one of the largest and most challenging golf courses in Lithuania, appreciated by both beginners and professionals. "Golf is becoming more and more popular in our country every year, and players are looking forward to the start of the season with great anticipation," said the manager.

The tournament consisted of five categories:

Stableford" category (hcp 24.1-36.0): 3rd place - Antanas Šimelis; 2nd place - Aras Labeckas; 1st place - Nerijus Kanapka

Women's "Stroke net" category (hcp +8.0-24.0): 3rd place - Jurga Savikevičienė, 2nd place - Jūratė Želnienė, 1st place - Skaistė Vasiliauskienė

"Men's "Stroke net" category (hcp 15.1-24.0):3rd place - Mantas Aperavičius, 2nd place - Lukas Jeronimas Kuliešius,1st place - Laurynas Valančius

Men's "Stroke net" category (hcp +8.0-15.0): 3rd place - Darius Momkus, 2nd place - Edgaras Butrimas, 1st place - Valdas Želnys

Donatas Puodžiukynas won the main Gross category with 77 strokes.

Special additional nominations were also handed out. The winner of the Women's Longest Kick category was Skaistė Vasiliauskienė. The winner of the longest stroke in the men's category is Danielius Kojis. The winner of the closest to the pin on the 11th hole is Valdas Želnys.

The festive and sunny day was accompanied by a great atmosphere and sporting excitement, and the participants were awarded with valuable prizes and a delicious dessert, which was a sweet culmination of victories and good emotions.

Golf in Lithuania is a relatively recent development compared to other countries. Officially, the first steps of golf in Lithuania were recorded at the end of the 20th century, after the restoration of independence - around 1990-1991. The Lithuanian Golf Federation was founded in 1991. In 1992, the first 3-hole golf course was opened in Vilnius District.

Stop sign for gambling advertising: what will change and why does it matter?

At the end of last year, the Seimas took a decisive step by approving significant amendments to the Law on Gambling, which will fundamentally change the rules on gambling advertising in Lithuania as of 1 July 2025. A strict ban on advertising will be introduced. Why is this? Gambling has grown in popularity among young people in particular and has led to a number of extremely strong addictions and severe consequences. According to Karolína Briliūtė, a lawyer at AVOCAD, these changes are not only a legal innovation, but also an important signal to society as a whole.

According to statistics, the number of gambling participants in Lithuania is growing rapidly, especially among 18-24 year olds. Gambling addiction is often the result of constant exposure to advertising that creates a false impression of easy winnings and enrichment, or just a harmless pastime.

"The changes to the law not only prevent manipulative advertising, but also send a clear message to the public: gambling is a risky activity that must be strictly controlled. The stricter regulation in Lithuania is also in line with the trend in European Union countries: more and more countries are introducing restrictions or bans on gambling advertising, especially to protect minors and other vulnerable consumers," she stressed.

Current regulation

Currently, gambling advertising is regulated under the Gambling Law, which prohibits gambling advertising except for the names of companies organising gambling, trademarks and the types of gambling organised. Any additional written, visual or auditory information is prohibited. Advertising may not be directed at minors or vulnerable groups.

"In practice, however, gambling organisers find ways to circumvent these prohibitions by using other forms of advertising, such as opinion leaders, social networks, sponsorship agreements or promotional games where participation indirectly encouraged gambling," says Karolina Briliūtė.

New rules on 1 July 2025

AVOCAD's lawyer points out that new, much stricter rules on gambling advertising will come into force from 1 July 2025. Not only will the location of advertising be restricted, but also its content, duration and form. "This is just a first step: there is a transitional period to adapt, but from 1 January 2028 there will be even tighter restrictions. There are only a few exceptions - for example, advertising will only be allowed to appear on the websites of gambling operators or in gambling venues themselves, and only under strict conditions. There will also be a complete ban on any public events, activities or even sponsorship of legal or natural persons on behalf of gambling companies. The changes are significant - it is worth preparing in advance," warns K. Briliūtė.

How much will ignoring the rules cost?

Currently, illegal gambling advertising can result in a fine of between 0.1% and 1% of the company's previous year's revenue (calculated on the amount staked minus the winnings paid out). However, the amount may not be less than EUR 6 000 or more than EUR 25 000. If the infringement is repeated within a year, the fine doubles from €12,000 to €50,000.

From 1 July 2025, the penalties will be even stricter, with fines rising to 3-5% of annual income. This will make the risk of advertising gambling outside the rules even more costly.

Lithuania in the context of the European Union

There is no single piece of legislation governing gambling advertising in the EU, so each country imposes its own restrictions, based on EU rules on public health and consumer protection.

Here are some examples:

  • Italy has completely banned all gambling advertising since 2019 under the Dignity Decree;
  • In Spain, advertising is only allowed at night - between 1am and 5am;
  • Belgium will almost completely ban gambling advertising from 2023, and from 2025 it will also be banned in stadiums and sports events.

The new amendments to the Lithuanian law put the country among the EU countries with the strictest restrictions on gambling advertising. "This is not only an attempt to match the best practices, but also a strong step towards social responsibility. Lithuania stands out not only in terms of the scope of the restrictions, but also in terms of the strict liability measures provided for," says the lawyer.

How to prepare for business?

AVOCAD lawyer Karolina Briliūtė advises gambling organisers and related businesses to take proactive steps to adapt to the new legislation in time:

  • Review all contracts with advertising agencies, opinion leaders, sponsorship partners and other content creators. Make sure they don't contain terms that would be illegal after 1 July 2025.
  • Discontinue or modify campaigns that could be considered gambling advertising, even if they are presented as "informative".
  • Consult legal advice on risk assessment and compliance, especially if indirect advertising channels (brands, partnerships, etc.) are used.
  • Communicate clearly with staff and partners about the new legal framework and the possible consequences for non-compliance.
  • Invest in responsible gambling tools, which could be presented as educational content on addiction prevention rather than as advertising, provided this is in line with the new regulation.

According to Karolina Briliūtė, these actions will not only help avoid legal consequences, but will also strengthen the company's reputation as a socially responsible market player.

From 1 July 2025. A transitional period will apply in Lithuania until 1 January 2028, when even stricter restrictions will start to apply. This is a significant step towards strengthening public health protection and reducing the risk of gambling addiction. While these changes may present additional challenges for business, they are necessary for the long-term well-being of society. Society, especially the younger generation, should be protected from forming risky consumption habits and gambling should not be presented as a consequence-free pastime.

Employers' right to reimbursement of training costs: what is important to know? 

Investing in staff development is a common practice among modern employers. Courses, seminars, training or even paid studies often become part of an overall strategy to develop loyal, motivated and adaptable team members.

However, things don't always work out as the employer expects. In some cases, after taking advantage of an opportunity to develop their skills at the employer's expense, they decide to leave their job shortly after completing their training. In such situations, the question arises: does the employer have the right to demand that the employee reimburse the training costs? How can I protect myself from such cases and what costs can the employer claim in general?

Meanwhile, it is important for workers to know whether the employer's demand is justified and in line with labour law. Employers often deduct training costs from employees' wages. In such cases, questions arise not only as to the lawfulness of the employer's actions, but also as to whether the employee is obliged to reimburse the employer for the costs incurred by the employer at all.

Laura Jodeliukaitė, a lawyer at AVOCAD, talks about all these situations and the legal issues they raise .

When can an employer claim reimbursement for training or further training?

According to the lawyer, the Labour Code regulates the agreement on the reimbursement of training costs. It allows the parties to an employment contract to agree on the terms and conditions for reimbursement of the employer's training or further training costs incurred by the employee in the event of termination of the employment contract:

  • at the employer's initiative for reasons attributable to the employee, or
  • at the initiative of the employee without valid reasons.

Thus, if the employment contract is terminated at the initiative of the employee for important reasons (e.g. where the employee is unable to perform his/her job properly due to sickness or disability, or otherwise), or where it is terminated at the initiative of the employer for reasons not attributable to the employee (e.g. where the employee's job function becomes redundant for the employer due to a change in the organisation of work or for reasons connected with the employer's activities, or otherwise), etc, then the employer would be precluded from claiming the costs of the employee's training or qualification.

The aim is to protect the employer's investment in the employee's skills development, which also increases the employee's value on the labour market. The employer, who has a reasonable expectation that an employee in good faith will continue in the employment relationship in order to 'repay' him for the opportunity to develop his skills, is entitled to reimbursement of such costs if the employment contract is terminated through the fault of the employee or at his own initiative without good cause.

Which expenses are considered reimbursable?

AVOCAD points out that not all investments made by employers in training or skills development can be considered remunerated. Under the Labour Code, only costs that are related to the provision of knowledge or skills that go beyond the requirements of the job can be reimbursed.

"This means that an employee can only be obliged to reimburse the costs of training or further training if the training was intended to provide additional knowledge or skills that are not necessary for the immediate functions of the job," emphasises Laura Jodeliukaitė.

The agreement may also specify whether the cost of training or further training includes mission expenses (travel, accommodation, etc.).

What does case law say?

The Supreme Court of Lithuania has stated that under the Labour Code, an employer is obliged to train an employee to the extent necessary for the performance of his or her job functions. The employer is also obliged to take measures to improve the qualifications and professionalism of employees and their ability to adapt to changing business, professional or working conditions.

An employee can only be liable to reimburse the employer for costs incurred by the employer if he or she acquires additional knowledge or skills that go beyond the requirements of the job (competence) and increase his or her value on the labour market.

"For example, if the employee was already qualified to perform the duties of the job, but received training that took him or her beyond the level of knowledge required to perform his or her immediate duties, then such expenses could be considered reimbursable," she says.

An employer's obligation to train an employee to the extent necessary to perform the functions of his job does not constitute the provision of additional knowledge or skills beyond the requirements of the job. Therefore, such training costs are not to be regarded as reimbursable expenses of the employee.

For an employer to justify the reimbursement of training or further training costs incurred by an employee, it is necessary to prove:

  • what knowledge is needed to carry out the functions of the job;
  • the training provided to the staff member was at a higher level than that required for the performance of his/her direct duties.

This could be based on training programmes, certificates or other documents showing the knowledge acquired by the employee. If this acquired knowledge, when compared to the requirements of the employee, indicates that the employee has acquired a higher level of knowledge than that required for the performance of his/her direct functions, such expenses would be considered as reimbursable.

According to the lawyer, the courts have dealt with situations where workers have attended conferences and exhibitions. If such events were related to the employee's direct work and job functions, and the knowledge acquired was applied at work, the employer's claim for reimbursement was not justified.

Deadline for reimbursement of learning expenses

Educational expenses may be reimbursed if they were incurred during the last two years before the end of the contract, unless a longer period - up to three years - is laid down in the collective agreement.

Can an employer deduct from an employee's wages for paid training?

The law is very clear on when an employer can deduct from an employee's wages - the list is exhaustive. There is a clear prohibition against deductions on grounds other than those provided for in the law. These cases do not include the possibility for an employer to deduct from an employee's wages the cost of paid training.

This means that even if the employee has signed an agreement to reimburse the employer for training costs, the employer cannot deduct the employee's wages on the basis of this agreement alone.

However, the Labour Code allows the parties to derogate from the mandatory rules laid down in the Labour Code or other labour law provisions in the employment contract, provided that all the following conditions are met:

  • the monthly salary of the worker is sufficiently high (at least two times the gross average monthly salary of the national economy, as published by the State Data Agency);
  • not agreeing on legal rules that the Labour Code does not allow to be changed (e.g. maximum working time, minimum rest time, occupational safety and health, etc.);
  • balancing the interests of the worker and the employer.

Thus, while it is not normally permissible to agree on deductions from an employee's wages to reimburse the employer for the employee's training costs, this possibility does exist in certain cases.

The exhaustive list of deductions from wages set out in the law is mandatory (imperative), but can be derogated from if the employer and employee agree. However, the employee's wages must not be lower than those set out above, and a balance must be struck between the interests of the employee and the employer. If these conditions are not fulfilled, the agreement could be declared unlawful if challenged by the employee.

What does it mean to balance the interests of employees and employers?

The lawyer points out that in the case law of the Supreme Court of Lithuania, the balance was considered to be ensured when:

  • the employee has undertaken to reimburse the costs of the training only if the employment contract is terminated earlier than 12 months after the end of the training (under the Labour Code, a period of 24 months can be agreed for twice as long);
  • the agreement stipulated that the employee would not reimburse the full amount of the expenses, but only that part of the expenses which was proportional to the period of time not worked.

"This agreement ensured the employer that the employee would work for the company for at least a year and apply the knowledge he or she had acquired, and that the employee would no longer be obliged to pay anything back after a year. Even if the employee leaves early, the amount to be repaid is calculated on a pro rata basis," says Laura Jodeliukaitė, reviewing case law.

The Labour Code also regulates a special case where an employee, on his/her own initiative, is studying for a bachelor's degree, a master's degree and/or a vocational qualification in a formal vocational training programme, and the employer pays all or at least half of the costs. In such a case, it may be agreed that the employee may terminate his/her contract of employment on his/her own initiative without good cause during the period of studies and for a period of three years thereafter only if he/she reimburses the employer for the costs incurred.

The most important thing to know is that it is possible for an employer to recover the cost of training, but this can only be done in accordance with the procedures laid down in the law and with a clear agreement.

 

Does an employer have the right to use an employee's image to advertise services and goods?

Today's social networking trends mean that businesses are increasingly involving their employees in the promotion of goods and services they sell.

A side effect of this trend is that, after the termination of their employment contract, employees typically do not want themselves and their image associated with a particular company and its products, and therefore demand that all advertisements be removed from social networks and no longer used in the future. Can employers protect themselves against such demands from employees? Mantas Baigys, attorney at law and personal data law expert at AVOCAD, answers.

Under the Civil Code, a photograph (part of a photograph), portrait or other image of a natural person may be reproduced, sold, displayed, printed, or photographed only with the person's consent. Consent may be given orally, in writing or by implication.

According to the lawyer, neither the Labour Code nor any other legislation prohibits an employee from agreeing with the employer on the use of his/her image to advertise his/her goods and services on social networks.

"One of the essential conditions to be agreed between the employer and the employee is to assess and discuss the duration of the use of the image. In a legal situation where a person has freely authorised the use of his or her image for commercial purposes and has not discussed the term of use in the contract, the right of the person to the image is protected, given that this right is part of the right to privacy," the lawyer notes.

When two legal goods - the right to respect for private life in the context of image protection and the employer's proprietary interests in the advertising of its services and goods - collide, the protection of the individual's right to privacy must be given priority.

For these reasons, if the employee and the employer have not agreed on a time limit for the use of the image, the employee will normally have the right to withdraw his or her consent (which may be withdrawn during the term of the employment contract) to the use of his or her image in the employer's advertisements after the termination of the contract.

A key piece of advice from Mantas Baigis is that the agreement with the employee on the use of his/her image in advertisements, while discussing all the necessary conditions, must also clearly agree on the term of use of the image (e.g. how the image will be used after the end of the employment relationship).

"If such conditions are not included - according to the latest trends in case law - employers will be obliged to remove all advertisements from social networks and may be liable to pay for all the material and non-material damage suffered by the employee," the lawyer points out.

"The issue of the legality of the use of the image may also be investigated by the State Data Protection Inspectorate for breaches of the General Data Protection Regulation in the improper processing of employees' personal data, and if found to be in breach, could lead to huge sanctions," says Mantas Baigys.

 

Everything you need to know when buying a used car with hidden defects

Buying a used car is a daily routine for many Lithuanians, but not always a pleasant one. It is not uncommon for a vehicle to start breaking down after just a few weeks, even though it appeared to be in good working order at the time of purchase. What if it turns out that the car was sold with hidden defects and the seller kept it quiet?

The law is on the buyer's side

According to the Civil Code of the Republic of Lithuania, the seller is obliged to guarantee that the second-hand car meets the quality requirements and to provide accurate information about its technical condition. Even if the seller claims not to have known about the fault, this does not exempt him from liability.

"Information about the condition of a used car must be disclosed regardless of whether the buyer asks for it. Withholding it is treated as dishonest behaviour on the part of the seller," says Mantas Baigys, a lawyer at AVOCAD .

If, after the purchase of the car, it turns out to have hidden defects, this gives rise to a claim for a reduction in the price, for the defects to be repaired at the seller's expense, for the cost of repairs, or even for cancellation of the transaction and the money paid to recover the money paid. Importantly, neither the low price of the car, nor its high mileage or age, in itself exempts the seller from liability for defects that have not been disclosed.

However, the seller can also defend himself. The law says it is not liable for defects of which the buyer was aware, or if the defects occurred after the car was handed over - due to misuse or the fault of third parties.

What should the buyer do?

The lawyer points out that it is advisable to include all known defects in the contract before signing the contract of sale and to keep all documents relating to the maintenance and repair of the car after the purchase. If the car breaks down, it is important not to delay: inform the seller immediately in writing, contact an authorised repairer, record the defects and obtain an official diagnosis.

"The sooner the buyer reacts and has evidence of hidden defects, the easier it will be for him to defend his rights. That's why it's important not to delay, and if necessary, to contact a lawyer," says M. Baigys.

The right to a quality product is not limited to new items. Even if you buy a second-hand car, you can reasonably expect to have a suitable and quality car. But it is a good idea to be careful before signing a contract - and if there are problems, to know your rights and not be afraid to exercise them.

Buying a car is not just the purchase of a motor vehicle, it is a legally significant transaction that is subject to clear rules. Fairness and disclosure play a key role. Knowing your rights and obligations can help you avoid unpleasant surprises and ensure the smooth operation of your vehicle.

 

Opened the packaging - can't return it?

When planning a bathroom renovation, you buy a shower enclosure online. You picked up the product yourself, paid on the spot, but did not inspect it. As the renovation work was still in progress, the shower enclosure remained unpacked. On the day of installation, you unpacked the product and found that it did not meet your expectations - for example, the door opens in the wrong direction. You look for the receipt - more than two weeks have passed. You read the seller's return policy - it says that only goods in their original, undamaged packaging can be returned. You contact the seller - the reply is stern: "You have damaged the packaging - we can't accept the goods." It looks like all is lost. But is it really?

Sandra Mickienė, Senior Associate at AVOCAD, points out that the conditions for returning quality goods bought online are not as straightforward as some sellers often try to make out. She points out that the law does not impose an obligation to return the goods in their original, undamaged packaging, unless the goods are unpacked and rendered unusable for hygiene or health reasons. "The requirement to return goods in undamaged packaging is, in most cases, a superfluous requirement imposed by entrepreneurs," stresses Ms Mickienė.

In a physical shop, the consumer has the opportunity to inspect and evaluate the product on the spot. Therefore, if the packaging is damaged after purchase, this may be seen as an excessive action by the consumer. However, the situation is different in the case of distance purchasing. When buying online, it is not possible to assess the product until it is unpacked. For this reason, the lawyer considers that the requirement to return quality goods purchased online only in their original, undamaged packaging is not only unreasonable but also potentially unlawful.

"Of course, each case needs to be assessed individually. If the goods, although ordered online, were handed over to the consumer at a collection point, the consumer was given the opportunity to inspect them at the time of collection and the consumer took advantage of this opportunity, then the seller's position may be stronger," the lawyer notes. In such a case, she said, there are questions as to whether the consumer really did not use the product or damage it when he opened the packaging. However, if the consumer has not been given the opportunity to do so, he or she has the right to unpack the product at home and evaluate it. The mere fact that the packaging has been damaged should not exclude the consumer's right to return a good quality product and to recover the money paid for the product.

It is also important to know the other conditions on which the right of repayment depends. The Civil Code provides that a quality product may be returned if it is unused, undamaged, has retained its usable characteristics and its original appearance, and if the consumer has a document confirming that he bought it from the seller in question. If these conditions are met, the consumer may consider returning the product. However, it is also important to take into account the withdrawal period for distance contracts: the consumer has the right to withdraw from a distance contract within 14 days of receiving the goods. " This is the minimum time limit provided for in the legislation. Some companies are extending this period to 30, 90 or even more days, which is becoming increasingly common in order to increase customer satisfaction. It is therefore always worth checking the seller's return policy - especially if you have bought with a loyalty card or other special offer, as longer return periods are often applicable in such cases," says S. Mickienė.

It is also worth knowing that if the seller has not properly informed the consumer of the right to withdraw from the distance contract, the deadline for withdrawing from the distance contract extends to 12 months. Only if the trader provides information on how to withdraw from distance contracts within this period will the 14-day period start to run from the date on which the information was provided to the consumer.

It's important to remember that not all quality goods bought online can be returned. The Civil Code provides for a number of exceptions where the consumer does not have the right to withdraw from a distance contract. This right does not apply to goods that have been custom-made, clearly personalised, goods that have been unpacked after delivery and are unsuitable for return for health or hygiene reasons (e.g. underwear or swimwear), newspapers, magazines etc. A shower enclosure is not included in this list, so a shower enclosure should be returnable if it has not been made to order.

In conclusion, the lawyer points out that if the consumer was not given the opportunity to inspect the goods at the time of collection, he had the right to do so by unpacking them at home. If the goods are unused, undamaged, the purchase documents have been retained and the consumer has not missed the cancellation period for the distance contract, the consumer is entitled to claim a refund. The seller could only reasonably refuse if it is clear that the consumer had a realistic opportunity to assess the goods on the spot and took it.

For consumers, AVOCAD's lawyer recommends that the first step is to familiarise yourself with the seller's return policy, check whether there are any exceptions to the consumer's right to withdraw from the distance contract and whether the time limit has expired, and then contact the seller - in writing, clearly stating that you are withdrawing from the distance contract. Only then can the return of the goods be organised. If in doubt, it is worth consulting the National Consumer Protection Service or lawyers.

"Even if the situation doesn't seem clear and the deadline has been missed, but the product is still unused and of good quality, it's still worth contacting the seller - to seek a compromise for a replacement or partial refund. Honest businesspeople are often ready to find mutually acceptable solutions," says lawyer Sandra Mickienė.

Mickienė notes that there are still many online shops whose return policy stipulates that in all cases goods must be returned in their original, undamaged packaging. However, as already pointed out, such a requirement may be excessive and unlawful, especially in the case of low-quality goods.

"We would therefore urge businesses to review and update their sale and purchase rules to comply with the law. In this particular respect, we would recommend at least clarifying that, in the case of returns of quality goods purchased at a distance, the opening of the packaging, other than the packaging of hygiene products, if it is not possible to inspect the goods without opening the packaging, is not considered a breach of the packaging, or to make it clear that the requirement to preserve the intact packaging does not apply to distance contracts, including in cases where low-quality goods are being returned," said S. Mickienė.