A new trend in consumer protection is emerging in the European Union—the so-called“right to repair,” which encourages the repair of goods rather than their replacement or disposal. Lithuanian law is also adopting this trend: amendments to the Civil Code impose additional obligations on sellers and give consumers more opportunities to demand repairs. According to Eimantas Čepas, an attorney at the law firm AVOCAD, the new provisions change not only the scope of consumer rights but also the duration of sellers’ liability, their duty to inform, and warranty service practices. This means that businesses will have to reassess how repair processes are organized, what information is provided to consumers, and how warranty service is documented.
A broader concept of product quality
The amendment to the Civil Code stipulates that a product must possess not only its standard characteristics, but also characteristics related to durability, repairability, functionality, compatibility, and safety.
In addition, public statements made by the seller or manufacturer in advertising or labeling are also important when assessing the quality of a product. This means that consumers’ expectations regarding a product’s characteristics may be shaped not only by the contract or technical specifications, but also by marketing communications.
As Eimantas Čepas points out, this amendment broadens the concept of product quality assessment. “This amendment means that product quality will be assessed more broadly than before. If an advertisement or the manufacturer’s communications emphasize the product’s durability or longevity, the consumer can reasonably expect the product to possess these characteristics—otherwise, this may be considered a failure to conform,” says the attorney.
According to him, a new focus is also emerging on repairability—it will become increasingly common to assess whether a product can reasonably be repaired at all. “If a manufacturer or seller communicates the possibility of repairing a product, replacing its parts, or extending its useful life, the consumer can expect that such a possibility actually exists. This may entail higher requirements for both product design and the availability of spare parts or service,” the lawyer emphasizes.
If the product is being repaired, the seller's warranty is extended
One of the most significant changes is the extension of the seller’s liability period. If a product is repaired to remedy a defect, the seller’s liability period is extended by another year. This means that repairs can have long-term legal consequences for the seller, as their liability for the quality of the product is effectively extended.
“This is a significant change for businesses—repairs not only fix the defect but also extend the seller’s liability period. Therefore, sellers will have to pay even closer attention to warranty service processes and documentation,” notes attorney E. Čepas.
New obligation to inform the consumer
Before addressing a consumer’s claim regarding product defects, the seller must clearly inform the consumer of their right to choose between having the product repaired or replaced with a new one. In addition, the consumer must be informed that, if they choose to have the product repaired, the seller’s liability period may be extended.
“In practice, this means that sellers will have to clearly inform consumers about their options and the possible consequences. If this duty to inform is not properly fulfilled, it could lead to additional disputes,” says E. Čepas.
The new provisions also provide for the possibility of providing the consumer with a replacement product while their product is being repaired. Depending on the product category and the consumer’s need for continuous use, the seller may temporarily provide another product for use. This may also be a refurbished product, provided it meets the requirements of the category.
“This provision is particularly relevant for goods such as phones, computers, or household appliances, which consumers often cannot do without for a short period of time. For businesses, this could mean an additional logistical and financial burden,” the lawyer comments.
If the consumer expressly agrees, the seller will be able to provide a refurbished product instead of a new one. This provision is linked to the broader objectives of the European Union—to promote the circular economy and reducewasteby extending the useful life of products.
“There is now a legal basis for using refurbished goods more frequently as an alternative to new ones. This can be beneficial from both an environmental and a business perspective, but the most important thing is the consumer’s explicit consent,” notes attorney Eimantas Čepas.
According to an AVOCAD attorney, the new amendments to the Civil Code mean that sellers should review their warranty service procedures, consumer information policies, repair documentation, and replacement goods policies.
“The legislative changes essentially encourage a shift from the‘replace the product’model to the‘repair it first’ model. Therefore, businesses should prepare in advance for the new practices and assess how these changes will affect their warranty service processes,” summarizes attorney Eimantas Čepas.